Returns


UK Returns

FREE RETURNS on all UK orders over £99.

  • If you are not completely satisfied with your purchase you can return any part of an order at any time within 14 days of receipt for a full refund or exchange.
  • For orders containing full priced items and over £99, a FREE RETURNS label will be included within the parcel.
  • Please use the mailbag provided and take the parcel to your local post office to use the free returns label.
  • For all orders under £99 or where the items purchased are discounted, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. This does not affect your statutory rights.
  • Goods must be returned unused, in the original packaging with the labels still attached and have a completed returns form.
  • When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please address all returns to: Elizabeth Rose, 67 High Street, Tenterden, Kent, TN30 6BD.
  • Returns can be taken back to our Tenterden store within 14 days from the date you receive your order. Please take proof of purchase with you when returning items.

International Returns
  • If you are not completely satisfied with your purchase, you can return any part of an order at any time within 14 days of receipt for a full refund or exchange.
  • Good must be returned unused, in the original packaging with the labels still attached and have a completed returns form.
  • For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. This does not affect your statutory rights.
  • When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please address all returns to: Elizabeth Rose, 67 High Street, Tenterden, Kent, TN30 6BD.