Please find our frequently asked questions regarding Lockdown 3 restrictions below. If your query is not listed below please contact us
Yes, we will be available to answer all your telephone queries Mon/Fr from 10am till 4pm. Out of hours messages can be left on the answer phone at 01580 763815.
Yes, you may use & gain your loyalty points when placing an order on the telephone.
Yes, you may use your in-store gift cards when placing an order on the telephone.
No, unfortunately we cannot provide you with this service throughout lockdown. However, any alterations taken prior to Monday 2nd November will be completed.
For orders placed on the website, request this service at the checkout and mark in the comments section the time you would like to come to store and we shall make sure somebody is available to hand over the parcel. For telephone orders this information will be given via the telephone 01580 763815.
For any order you can use the mailbag and returns label provided and return the parcel using your local post office. Returning to store direct can be organised by calling the shop on 01580 763815 or email info@elizabeth-rose.com
Yes, somebody will be at the shop office Monday to Friday 10.00am to 4.00pm to answer any question you may have or alternatively email us on info@elizabeth-rose.com
Yes, Facetime personal appointments can be organised by contacting us by email - info@elizabeth-rose.com or by telephone - 01580 763815.
We endeavour to continue as normal. We will dispatch parcels everyday, same day dispatch if order is placed before 12pm, and Royal Mail will collect all parcels everyday. However, we cannot be held responsible if your parcels experience delays due to the impact of covid.