Lockdown 3 FAQ's

Please find our frequently asked questions regarding Lockdown 3 restrictions below. If your query is not listed below please contact us

Can I still place my order via the telephone during lock down? +

Yes, we will be available to answer all your telephone queries Mon/Fr from 10am till 4pm. Out of hours messages can be left on the answer phone at 01580 763815.

Can I still use my in store loyalty card during lock down? +

Yes, you may use & gain your loyalty points when placing an order on the telephone.

Can I still use my in store Gift Cards during lock down? +

Yes, you may use your in-store gift cards when placing an order on the telephone.

Can I have my garment altered during lock down? +

No, unfortunately we cannot provide you with this service throughout lockdown. However, any alterations taken prior to Monday 2nd November will be completed.

How does the collection from the shop work? +

For orders placed on the website, request this service at the checkout and mark in the comments section the time you would like to come to store and we shall make sure somebody is available to hand over the parcel. For telephone orders this information will be given via the telephone 01580 763815.

How do I return my order back for a refund? +

For any order you can use the mailbag and returns label provided and return the parcel using your local post office. Returning to store direct can be organised by calling the shop on 01580 763815 or email info@elizabeth-rose.com

Will the somebody be available to take my questions during lock down? +

Yes, somebody will be at the shop office Monday to Friday 10.00am to 4.00pm to answer any question you may have or alternatively email us on info@elizabeth-rose.com

Will you be providing virtual styling appointments? +

Yes, Facetime personal appointments can be organised by contacting us by email - info@elizabeth-rose.com or by telephone - 01580 763815.

Will deliveries be affected by Lockdown? +

We endeavour to continue as normal. We will dispatch parcels everyday, same day dispatch if order is placed before 12pm, and Royal Mail will collect all parcels everyday. However, we cannot be held responsible if your parcels experience delays due to the impact of covid.