Placing your order
Once you are happy with all the items in your shopping bag and you are ready to purchase, select the PROCEED TO CHECKOUT button at the bottom of your list. This will take you through to the delivery details section where you will need to fill out your name, address and other details to help us complete your order. Once you are happy these are correct, you can select the PROCEED TO PAYMENT option. Once all payment details have been correctly filled out you are ready to COMPLETE YOUR PURCHASE.
Once your order has been submitted you should receive email confirmation within 30 minutes. If you do not receive an email, please call us on 01580 763815 and we will personally check that your order has been received. Before calling, please check your junk mail inbox.
Alternatively, you can order by phone Monday to Saturday between 9am- 5pm on 01580 763815. Using this method will mean your payment goes through Elizabeth Rose directly.
All purchases are made in pound sterling.
Receiving your order
*Mobile number required
UK FULL PRICED ORDERS: FREE for £75 and over | £3.95 under £75
If your order contains a full price item that is £75 or over delivery is free. If your order contains a full price item but this item is under £75 delivery is £3.95.
2nd class tracked service within 5 working days.
CLICK & COLLECT INSTORE: FREE
Place your order by 4pm and your item(s) will be available to collect next day in our Tenterden store.
UK DISCOUNTED AND SALE ITEMS: £3.95
If your order contains no full price items during sale periods, 2nd class tracked delivery service within 5 working days.
During non-sale periods, 2nd class tracked delivery service within 10 working days.
UK EXPRESS TRACKED DELIVERY: £4.95
Express delivery service within 3 working days.
EIRE and EUROPEAN: £9.95 (€12.95)
Within approximately 3-7 working days.
If your order contains discounted items, within approximately 10-14 working days.
REST OF THE WORLD: £14.95 (A$29.00)
Within approximately 5-10 working days.
If your order contains discounted items, within approximately 12-18 working days.
FREE DELIVERY APPLIES TO ALL ORDERS £99 & ABOVE (A$195)
Any applicable import/export customs fees are the responsibility of the customer.
Import duties may be payable by the customer in accordance with the delivery country’s law.
Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 30 working days for overseas orders. Please be aware that customs may delay the delivery of the items which is out of our control.
For a list of countries where we can deliver click here.
Please refer to our Returns Policy for more information regarding making a return of unwanted product(s).
Enrich your wardrobe this season with beautifully made clothes from the Elizabeth Rose collections. Established in 1979 Elizabeth Rose remains within the family and continues to uphold the values which the business was built upon. Michael Busby and Helen Pritchard are the brother and sister team behind Elizabeth Rose today. They put a personal stamp on everything they do. This ensures that quality and customer satisfaction are a top priority and they strive to make each visit to Elizabeth Rose a memorable one.
We promise that each of our products represents value for money. As a small firm you can be assured of an individual one-to-one service. We uphold values of integrity and honesty, if you’re not entirely happy, neither are we.
– At the top of your shopping list there is a box where you can enter a voucher code. Type the code in here and press enter.
– The shopping bag will update with any promotion applicable and the discount automatically applied.
– Continue through the checkout procedure until your order is complete.
RETURNS & EXCHANGES
During this time we are offering FULL REFUNDS or exchanges. You have 14 days from the date of purchase.
Any item bought at Elizabeth Rose can be returned for a full refund or exchange if returned in perfect condition along with the original receipt within 14 days from the date of purchase. This entitlement does note apply for the reasons of hygiene in the case of toiletries, cosmetics, earrings & jewellery, hats & fascinators, hosiery & socks.
FOR ITEMS PURCHASED DURING THE SALE
Any items bought in the sale cannot be returned for either an exchange or a credit note.
CUSTOMER STATUTORY RIGHTS
Customer statutory rights to a refund of the purchase price in respect of goods that are not of satisfactory quality are unaffected by this policy, although goods will not be exchanged or the price refunded unless proof of purchase at Elizabeth Rose is produced or can be clearing inferred.
Terms and Conditions
We accept credit cards; Visa, Mastercard and American Express. Debit cards; Visa debit or Maestro debit and Paypal.
We collect personal information from anybody placing an order with Elizabeth Rose Fashions Ltd either in-store or online. The collected information includes your name, address, contact and billing details, email, telephone and purchase history. The payment details are processed by the payment gateway you select on the checkout or card you use in store. The delivery of your order will be processed by Royal Mail, your email and telephone may be used by them for delivery confirmation. From time to time we use mailing houses to process our mail, or printers to print addresses. Similarly we use marketing software to process our email marketing.
In all instances, third parties will be GDPR compliant.
As you may be aware, the way in which data is held will be changing from the 25th May 2018 and Elizabeth Rose Fashions Ltd are required by law to obtain consent from all customers that they are happy for us to hold their information on our database.
- What data we collect: Name, address, email, telephone and purchase history.
- What we do with the information we gather: We use it to process mail order purchases, to send marketing information/invites, to access purchasing history for reference only.
- How we gather consent: Written consent is gathered online at www.elizabeth-rose.com or in-store at our point of sale terminals.
You are welcome to unsubscribe at any time by contacting our registered office on 01580 763815, by email to firstname.lastname@example.org or visiting us in-store. To unsubsribe from our email newsletters, follow the link on the newsletter “unsubscribe” and your email is removed from our email processing platforms.