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All UK orders are sent using Royal Mail’s Tracked Service. This service allows you to track your parcel online. You can also receive text alerts* to your mobile on your delivery status. Below are the options available.
*Mobile number required

UK FULL PRICED ORDERS: FREE for £75 and over | £3.95 under £75
If your order contains a full price item that is £75 or over delivery is free. If your order contains a full price item but this item is under £75 delivery is £3.95.
2nd class tracked service within 5 working days.

CLICK & COLLECT INSTORE: FREE
Place your order by 4pm and your item(s) will be available to collect next day in our Tenterden store.

UK DISCOUNTED AND SALE ITEMS: £3.95
If your order contains no full price items during sale periods, 2nd class tracked delivery service within 5 working days.
During non-sale periods, 2nd class tracked delivery service within 10 working days.

UK EXPRESS TRACKED DELIVERY: £4.95
Express delivery service within 3 working days.

NEXT DAY SPECIAL DELIVERY: £8.50
Order before 1.00pm Monday to Friday and choose our next day delivery service to receive your order the following day by 1.00pm.

All International orders are sent using Royal Mail international recorded service and will require a signature upon receipt. For international orders, delivery times will vary accordingly by destination.

EIRE and EUROPEAN: £9.95 (€12.95)
Within approximately 3-7 working days.
If your order contains discounted items, within approximately 10-14 working days.

REST OF THE WORLD: £14.95 (A$29.00)
Within approximately 5-10 working days.
If your order contains discounted items, within approximately 12-18 working days.

FREE DELIVERY APPLIES TO ALL ORDERS £99 & ABOVE (A$195)

Any applicable import/export customs fees are the responsibility of the customer.

Import duties may be payable by the customer in accordance with the delivery country’s law.

Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 30 working days for overseas orders. Please be aware that customs may delay the delivery of the items which is out of our control.

For a list of countries where we can deliver click here.

We want you to be delighted with your order therefore, please remember you can return any part of your order at any time within a 21 days of receipt. All we ask if that you return the goods unused and in the original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please address all returns to: Elizabeth Rose, 67 High Street, Tenterden, Kent TN30 6BD. For all returns except where the item is faulty, you will be require to arrange and pay for the return of the product to us. We will only refund the cost of postage when the item returned is faulty. During Sale periods, to provide customers with the best availability, goods must be returned within 7 days of receipt. This does not effect your statutory rights.

Please refer to our Returns Policy for more information regarding making a return of unwanted product(s).

FINE QUALITY. UNIQUE STYLE.
Enrich your wardrobe this season with beautifully made clothes from the Elizabeth Rose collections. Established in 1979 Elizabeth Rose remains within the family and continues to uphold the values which the business was built upon. Michael Busby and Helen Pritchard are the brother and sister team behind Elizabeth Rose today. They put a personal stamp on everything they do. This ensures that quality and customer satisfaction are a top priority and they strive to make each visit to Elizabeth Rose a memorable one.

ER PROMISE
We promise that each of our products represents value for money. As a small firm you can be assured of an individual one-to-one service. We uphold values of integrity and honesty, if you’re not entirely happy, neither are we.

– Shop as usual adding items to your shopping bag as you go along. Once you are happy you have everything you need, click on ‘YOUR BAG’ at the top of the page.

– At the top of your shopping list there is a box where you can enter a voucher code. Type the code in here and press enter.

– The shopping bag will update with any promotion applicable and the discount automatically applied.

– Continue through the checkout procedure until your order is complete.

When available, you can view our latest catalogue online, but if you would like to receive a hard copy in the post please click here.

You can view our size guides here.

Below is the policy for items purchased instore at our shop in Tenterden.

EXCHANGES
Any item bought at Elizabeth Rose can be exchanged for an item of the same value if returned in perfect condition along with the original receipt within 14 days of purchase. If there is nothing else you would like at this time we will issue a credit note to spend at any other time. This entitlement does note apply for the reasons of hygiene in the case of toiletries, cosmetics, earrings, lingerie, millinery and swimwear.

FOR ITEMS PURCHASED DURING THE SALE
Any items bought in the sale cannot be returned for either an exchange or a credit note.

CUSTOMER STATUTORY RIGHTS
Customer statutory rights to a refund of the purchase price in respect of goods that are not of satisfactory quality are unaffected by this policy, although goods will not be exchanged or the price refunded unless proof of purchase at Elizabeth Rose is produced or can be clearing inferred.