|"Thank you so much for my mother of the bride outfit by Michael H - it was the perfect spring wedding outfit. The help and advice you gave was superb and at no time was I put under any pressure to buy.
The whole shopping experience was a joy.
"Dear Mrs Pritchard
Over the years I have spent many happy and successful hours shopping in your beautiful premises. I usually visit with my elderly mother and the level of service we always receive is of a standard that I do not believe exists in many establishments. Nothing is too much trouble and your wonderful assistants go to great lengths to help us find the right clothes for a special occasion or just a few new outfits to freshen up our wardrobes. Annie used to be one of our favourite assistants but I know she retired and now we have developed a wonderful relationship with Christine who really excelled herself on Saturday and gave great help to my mother who is now nearly 88 but still loves buying new clothes!
Last year I bought a beautiful Condici outfit and was disappointed to find you were not stocking them this year so I went to London to see some of their range and immediately understood why you had not purchased anything from their collection. I also found shopping in London more like going to Tescos on a busy Saturday afternoon. Hence I left with nothing and hoped ER would have a Mother of the Bride outfit for me. I had great fun trying on different outfits and was absolutely delighted with my John Charles ensemble – including a hat!
I just wanted to thank you for running such a wonderful business where service and the customer’s needs are met by all your excellent, knowledgeable and friendly staff and shopping is such a pleasure. I must also compliment you on your fantastic range of designs; you obviously have a great eye at the fashion shows which means your clients can usually find beautiful, elegant and unusual clothes."
Mrs Tagart, Channel Islands, February 2011
"Just wanted to thank you for such prompt attention in fulfilling my recent order for stretch cords. They were beautifully packaged, so thank you Jean."
L Harris, Surrey, January 2011
“I was very impressed with the service and the way the trousers arrived so quickly and beautifully wrapped as well.”
S. Smith, Middlesex, December 2010.
Congratulations for a really fantastic fashion show, we were so impressed with the event. It was all so professional and the atmosphere was so lovely we didn't want it to end! AND we wanted to buy everything - if only we had the right figure!! I have bought a beautiful pair of shoes which are so comfortable I'm thrilled. I didn't even realise you sold shoes so I will be back for more! Thank you so much for a memorable afternoon.
Mrs Taylor, East Sussex, June 2010
Thank you for a most wonderful afternoon at the charity fashion show. Gorgeous clothes and fantastic hospitality.
Mrs Emslie, East Sussex, May 2010
My shopping experience in Elizabeth Rose is one of sheer delight. Clothes of style and quality and staff providing advice and such attention to detail.
Mrs Clifford, Kent, May 2010
Elizabeth Rose is my favourite fashion shop, it caters for all ages, which is a rarity these days. My wardrobe is stuffed with its lovely clothes. I travel 60 miles to visit it so I must like it, mustn't I?!
Mrs Walford, West Sussex, May 2010
It is always a pleasure to visit Elizabeth Rose where you can be assured of an excellent selection of fashionable clothes and accessories. A warm welcome awaits you from a well trained and caring staff. Obviously a lot of time is given to keeping the shop up to date in a competitive market. Thank you for taking the stress out of shopping.
Mrs Dawkins, Kent, May 2010
Shopping at Elizabeth Rose is always a tremendous pleasure. The layout of the store is a delight and displays the merchandise at its best. The warm friendly greeting from the staff always makes me feel welcome. Their care and professionalism towards me adds to my feeling of receiving a very individual shopping experience. I will continue to enjoy my shopping with you now and in the future.
Mrs Merritt, Kent, May 2010
I have shopped at Elizabeth Rose for a number of years now, and have always found the staff to be most welcoming and helpful - nothing is too much trouble. I am always able to find something that I can't live without and the stock caters for all ages and styles. I always enjoy the sense of occasion in the shop on promotional days and to cap it all, my husband never minds coming along with me! Praise indeed!
Mrs M Blunden, East Sussex, May 2010
"Why shop anywhere else when there's ER?! Such a pleasant shopping experience thanks to the styles and quality of stock, and all the staff who genuinely care. It is the ONLY ladies fashion shop that the husband will venture into. Why? Because he is served with coffee, tea, biscuits and newspapers. With him settled and happy I always seem to buy a few extras!! Thank you Elizabeth Rose. Here's to my next visit."
Mrs Featherstone, Kent, May 2010
"For more years than I care to remember it has been a delight to visit your shop as it is the only ladies dress shop in the south east that caters for ladies of all ages who wish to be dressed in a stylish manner and look presentable on all occasions. The service and assistance is second to none and the help that Helen gave me recently in finding and obtaining a raincoat that was outside fashion of today was greatly appreciated.
My husband, Duncan, regularly visits throughout the year to make purchases for me and I know that you make him feel very comfortable, ply him with tea and biscuits and give every assistance when needed. Every one of your staff should be complimented on helping to provide the best possible service to your clients."
Mrs Dewar-Whalley, Kent, May 2010
"I find going to Elizabeth Rose a very pleasant shopping experience. The staff always greet you with a warm smile and are ever on hand to show you the latest seasonal trends. As a regular customer they are familiar with the type of clothes I require and can offer guidance to the latest fashions that suit ones age and life style. At the fashion shows and special events held throughout the year the proprietors are present to ensure that you receive the best possible service and that you are happy with the garments you purchase.
I have no hesitation in recommending the shop to all my friends as I know they will be able to find something delightful for their wardrobe."
Mrs Overy, Kent, May 2010
"I have been visiting Elizabeth Rose for more years than I care to remember. On each visit I am assured of a warm and friendly welcome from the very knowledgeable staff. The layout of the shop and the display of garments and accessories are superb and one never fails to find a suitable outfit (or two!!).
The regular fashion shows demonstrate how the various garments can be teamed up with the wide range of accessories and shoes. There are fashions for every occasion and if you can not find what you are looking for at Elizabeth Rose you would be hard pressed to find it elsewhere.
Even my husband enjoys visiting Elizabeth Rose where he is well catered for, a newspaper for him to read as he enjoys his coffee and biscuits, whilst I shop - what could be better? Elizabeth Rose goes from strength to strength, may it long continue."
Mrs Knowles, East Sussex, May 2010
"Thank you for inviting me to your 30th anniversary celebration, which I enjoyed enormously. Also many thanks for the surprise gift of the leather purse, which will be most useful. You must all feel very proud of what you have achieved over the years at Elizabeth Rose, it is a well deserved success which only comes as the result of hard work and endeavours to give good service. It is always an enjoyable shopping experience whenever I visit the shop. The staff have become friends over the years! Once again, my thanks for your kind hospitality."
Patricia Harris, Kent. November 2009
"Just a note to thank you both for a super party celebrating your 30 years. Mrs Scruby and I enjoyed ourselves enormously and want to congratulate you on your achievement and for the very high standard you give to your customers. Thank you also for our presents which we both loved."
Pat Nichols, East Sussex. November 2009
"Thank you so much for inviting us to your champagne celebration of 30 years in business. We enjoyed the photographs and meeting staff old and new. Thank you also for your generous gift which will be put to good use. Your staff always make us welcome and very helpful in giving honest opinions. We hope you have many years in the fashion industry."
Mr & Mrs Morrison, Kent. November 2009
"Thank you very much for such an enjoyable champagne reception to celebrate 30 years of Elizabeth Rose Ladies Fashion. It was a great occasion and I enjoyed looking through the photo albums and seeing the progress and as always I made a purchase or two!! Please can you thank all the staff and ladies that have assisted me over the years, especially Brigitte who has always been able to sort me out for an event with very little notice - thank you. I have worn your clothes all around the world and have felt confident in them. Once again thank you for Elizabeth Rose."
Tracey Balch, Kent. November 2009
"Just thought I would send you a quick email to thank you so much for sending my order so quickly! I have really appreciated your excellent sales service and will I am sure use your online ordering again. Thank you once again for your excellent service and by the way the jeans fit like a glove!"
Karen Coster - Jersey Channel Islands, April 2008
"Thank you for the t-shirts. Ordered yesterday, delivered today - amazing service!"
Mrs Lewis, Keston, Kent. 26 February 2009
I would like to say a massive thank you to Penny. My mother in law FINALLY found an outfit and after three hours deliberating went for the complete outfit at Elizabeth Rose. I was so worried we would never find anything she would like or suit, but thanks to Penny an outfit was found. I really can't thank you enough, it was a lot more stress free than other trips to the shops and Penny was truly wonderful.
Miss O'Hara, Kent February 2008
I have been a customer of Elizabeth Rose for many years and on each of my visits I cannot remember a time when I left without one (or two) or their distinctive carrier bags containing my purchases. This is not difficult to do because their stock, from well known fashion houses, is second to none plus, an additional bonus of shoes, hats and accessories from which to choose. All this under one roof coupled with the help of a member of their very attentive and courteous staff makes shopping for clothes, whether evening, daywear or casual, a very enjoyable experience.
For me, Elizabeth Rose means quality, great choice, and personal service.
Mrs De Jager, Kent
I cannot believe it is almost ten years since I first heard about Elizabeth Rose and took a friend to buy an outfit for her sons wedding. It took her a journey time of one hour to reach my house and a further one and a quarter hours to get to Tenterden. The friendly welcome we received from all the staff, the tray of coffee (or tea) and biscuits beautifully presented, made the perfect start to a blissful shopping experience! We were amazed at the wide selection of clothes and accessories to choose from, and a few happy hours later she had not only found her suit but hat, necklace and earrings, as well as shoes - and I had a two-piece I had fallen in love with! The journey was so worthwhile. This visit set the pattern - in the last decade I have visited Elizabeth Rose two or three times each spring and autumn with different friends to make up a car full - there is seldom a spare seat. We all continue to be amazed at the wide selection of clothes and labels, co-ordinating accessories available, and above all - the very rapid change of stock.
I am so impressed by the super efficient management team who travel to the fashion houses to source the clothes to suit their clientele in a wide range of budgets and sizes. The décor and arrangement of garments displayed on the two floors make it ideal to browse - without the feeling that there are rails of uninteresting clothes to be sorted through! The staff are always so pleased to see us and ensure we are well looked after - nothing is too much trouble and there is no pressure, only helpful advice.
We all believe that in Elizabeth Rose we have the best combination of personnel, the largest range of clothes and sizes, as well as shoes and accessories to select from in the South East of England (and possibly further).
PS I have also found their prices very competitive - other shops in London stores can charge higher prices for the same garments.
Mrs Batterbury, Surrey
For many years I have had the pleasure of shopping at Elizabeth Rose. The moment I enter the shop I receive a warm welcome from all the staff who are friendly and helpful, and I enjoy a few hours browsing amongst beautiful clothes. I always leave a very happy and satisfied customer - so many thanks to all at Tenterden and Tunbridge Wells.
Mrs Creasey, Kent
I am delighted to have the opportunity to say a few words about Elizabeth Rose. I have been shopping at Elizabeth Rose for almost fifteen years. I can say without hesitation that it has been a most happy association.
Shopping is not always a pleasurable experience these days, but I can honestly say that I have been made most welcome at every visit. All the staff are so well trained that they are really knowledgeable, honest and helpful, and you never feel pressured into buying.
The shop itself is always most attractively laid out with a wide range of merchandise displayed in a very stylish way. At all times of the year there is always a marvellous selection of clothes and accessories to try.
I have recommended many of my friends to try Elizabeth Rose - they have never been disappointed!
Mrs Hughes, Kent
What can I say - I am always greeted with a friendly atmosphere and a good welcome. I find the staff polite and helpful (not organising) and the girls take endless trouble to find suitable outfits for me. I seldom shop for clothes anywhere else, so I think that says it all.
Mrs O'Brien, Kent
Anyone who believes that service is dead should visit Elizabeth Rose. It is always enjoyable to replenish ones wardrobe there and receive expert advice on what suits one to boot! A few items (maybe more!) that I wouldn't be without I bought against my better judgement. I admit that maybe Brigitte or Helen were right! My Marc Cain jacket to mention one example of an item I said I'd never wear is very rarely off my back!
Mrs Lambert, Kent
I have been shopping at Elizabeth Rose for the past ten years and have always found their staff to be attentive. They have offered good advice as well as helping find the right outfits for me. Overall an enjoyable shopping experience.
Mrs Mclachlan, Kent
I have been a most satisfied customer of Elizabeth Rose for many years and appreciate the attentive customer care I always receive from everyone involved. Elizabeth Rose staff have always assisted me with extreme courtesy and genuine interest when I have requested the right item for a very special occasion. I wish them well in the launch of their new website and much success for their future business.
Mrs Burt, Sussex
I have shopped at Elizabeth Rose for a number of years and have always been made to feel welcome. The staff are friendly and professional and soon get to know each individual customers likes and dislikes. I particularly value the variety of designers available with a wide range stretching from that "special occasion" to everyday wear with a good selection of Michele jeans and trousers in different fittings. Going in to Elizabeth Rose is an experience in itself. It is a family run business and, as a customer, you definitely feel part of that family.
I certainly never feel the need to go to London as I used to do to buy my clothes - so long may they prosper and thrive!
Mrs Pitt, Kent
Over a number of years I have been a very satisfied customer of Elizabeth Rose. It is always a delightful experience to visit the shop. It has such a pleasing ambience; all the staff are friendly and helpful without being pushy or intrusive.
One of the delights is the way in which the clothes are displayed - always very tempting. I personally do not enjoy shopping for clothes but I always look forward to my visits to Elizabeth Rose who make it a very friendly, pleasant and painless experience.
Mrs Wills, East Sussex
I have enjoyed shopping at Elizabeth Rose for some years now. I love the personal service, the staff couldn't be more helpful, and the owners are charming. I can take my husband with me and know that he will be well looked after with a cup of excellent coffee and the daily newspapers to read, while I have an enjoyable time looking at the fashions on show. I also have great fun shopping with a friend at Elizabeth Rose, and over the years we have bought some very nice clothes. The fashion shows and sales are also very good and fun to go to especially when Michael is handing out the champagne and canapés!
Mrs Scruby, East Sussex
Since finding Elizabeth Rose 10 years ago I have had no problem finding clothes for any occasion. The staff know my needs so well that I only have to phone and they put specific outfits aside for me to try on. I so rarely buy anything from anywhere else and people always ask me where my clothes come from. I can't recommend them highly enough.
Mrs Von Bergen, Surrey