STOCK AVAILABILITY
We strive to ensure that we have adequate stock of all items as the catalogue is published and that stock levels shown on the website are current. Some items may, however, sell faster than we expect and although we will always try to get stock replenished, this is not always possible due to long lead times required by some suppliers and the uniqueness of the products. We will provide the most up to date information we have on availability and will do our best to ensure you get the items you wish. Elizabeth Rose accepts no liability arising from our inability to supply goods due to lack of stock other than returning any payments which have been made by the Client.

RETURNS
We want you to be delighted with your goods. Therefore, please remember that you can return any part of an order at any time within 21 days of receipt for a full refund or exchange. During Sale periods, to provide customers with the best availability, goods must be returned within 7 days of receipt. All we ask is that you return the goods unused and in the original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Please address all returns to: Elizabeth Rose, 3 Highbury Lane, Tenterden, Kent, TN30 6LE. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage where the item returned is faulty. This does not affect your statutory rights.

CUSTOMER SERVICE CONTACT INFORMATION
For any queries please call our sales consultants on 01580 763815 or 765098. All postal enquires should be addressed to our registered offices at: 3 Highbury Lane, Tenterden, Kent TN30 6LE.

FORMATION OF CONTRACT
All requests to order goods online or by phone from Elizabeth Rose shall be provisional and non-binding until payment takes place. For the avoidance of doubt a contract between the parties shall not be established until this takes place.

CANCELLING YOUR ORDER
You have the right to cancel your order within 7 days for a full refund. You must inform the offices of Elizabeth Rose via e-mail – info@elizabeth-rose.com or in writing to Elizabeth Rose, 3 Highbury Lane, Tenterden, Kent TN30 6LE within 7 days clearly stating your order number. If orders have already been shipped, you will need to return the order to us. If you do cancel your whole order within 7 days of receiving your goods, we will refund the standard postage and packing costs you paid in accordance with the Distance Selling Regulations.

PAYMENT OPTIONS
We accept all major credit/debit cards: Visa, Mastercard, Switch. Payment is taken at the time of order and is taken securely by a company called Protx. All secure pages are provided directly by them, the card information provided to Protx is never passed on to Elizabeth Rose nor is it ever held on our servers.

PRICING
Every effort is made to ensure that prices shown on the Elizabeth Rose catalogue & website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

SIZING
Elizabeth Rose offers the best styles and quality, specially hand-picked from UK and European designers, consequently the sizes are not all standard. Sizing will vary from brand to brand and to help us provide you with accurate advice we would encourage you to call our sales staff on 01580 763815 for advice.

EXPORT RESTRICTIONS
Overseas orders can be accepted if the payment is made by a credit card registered at a UK address. If this is not available then special arrangements, such as payment by cheque, can be requested.

CURRENCY
Purchases are made in Pounds Sterling.

DISCLAIMER
Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.