Placing your order
Once your order has been submitted you should receive email confirmation within 30 minutes. If you do not receive an email, please call us on 01580 763815 and we will personally check that your order has been received. Before calling, please check your junk mail inbox.
Alternatively, you can order by phone Monday to Saturday between 9am- 5pm on 01580 763815. Using this method will mean your payment goes through Elizabeth Rose directly.
All purchases are made in pound sterling.
Receiving your order
*Mobile number required
UK FULL PRICED ORDERS: FREE over £75 | £3.95 under £75
If your order contains a full price item that exceeds £75 delivery is free. If your order contains a full price item but this item is under £75 delivery is £3.95.
2nd class tracked service within 5 working days.
CLICK & COLLECT INSTORE: FREE
Place your order by 4pm and your item(s) will be available to collect next day in our Tenterden store.
UK DISCOUNTED AND SALE ITEMS: £3.95
If your order contains no full price items. 2nd class tracked delivery service within 5 working days.
UK EXPRESS TRACKED DELIVERY: £4.95
Express delivery service within 3 working days.
NEXT DAY SPECIAL DELIVERY: £8.50
Order before 1.00pm Monday to Friday and chose our next day delivery service to receive your order the following day by 1.00pm.
EIRE and EUROPEAN: £9.95 (€12.95)
Within approximately 3-7 working day.
REST OF THE WORLD: £14.95 (A$29.00)
Within approximately 5-10 working days.
FREE DELIVERY APPLIES TO ALL ORDERS AT AND ABOVE £99 (A$195)
Any applicable import/export customs fees are the responsibility of the customer.
Import duties may be payable by the customer in accordance with the delivery country’s law.
Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 30 working days for overseas orders. Please be aware that customs may delay the delivery of the items which is out of our control.
For a list of countries where we can deliver click here.
Please refer to our Returns Policy for more information regarding making a return of unwanted product(s).
Enrich your wardrobe this season with beautifully made clothes from the Elizabeth Rose collections. Established in 1979 Elizabeth Rose remains within the family and continues to uphold the values which the business was built upon. Michael Busby and Helen Pritchard are the brother and sister team behind Elizabeth Rose today. They put a personal stamp on everything they do. This ensures that quality and customer satisfaction are a top priority and they strive to make each visit to Elizabeth Rose a memorable one.
We promise that each of our products represents value for money. As a small firm you can be assured of an individual one-to-one service. We uphold values of integrity and honesty, if you're not entirely happy, neither are we.
- At the top of your shopping list there is a box where you can enter a voucher code. Type the code in here and press enter.
- The shopping bag will update with any promotion applicable and the discount automatically applied.
- Continue through the checkout procedure until your order is complete.
Any item bought at Elizabeth Rose can be exchanged for an item of the same value if returned in perfect condition along with the original receipt within 14 days of purchase. If there is nothing else you would like at this time we will issue a credit note to spend at any other time. This entitlement does note apply for the reasons of hygiene in the case of toiletries, cosmetics, earrings, lingerie, millinery and swimwear.
FOR ITEMS PURCHASED DURING THE SALE
Any items bought in the sale cannot be returned for either an exchange or a credit note.
CUSTOMER STATUTORY RIGHTS
Customer statutory rights to a refund of the purchase price in respect of goods that are not of satisfactory quality are unaffected by this policy, although goods will not be exchanged or the price refunded unless proof of purchase at Elizabeth Rose is produced or can be clearing inferred.
Terms and Conditions
We accept credit cards; Visa, Mastercard and American Express. Debit cards; Visa debit or Maestro debit and Paypal.